01
Orders and payment
An order is confirmed when payment clears. We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal and USDT. Prices are in AUD and include GST. We can decline an order for reasons including address outside our delivery area, stock issues, or suspected fraud; declined orders are refunded in full.
By ordering you confirm you are over 18 or have a guardian's permission, and that the details you gave us are accurate. Wrong addresses caused by wrong input are on the customer, though we will always try to help recover the delivery.
02
Substitutions
Flowers are a natural product and supply changes daily. If a listed stem is unavailable, the florist substitutes with a stem of equal or better value in the same palette and style. This is standard industry practice and is why the photo approval exists: you see the actual bouquet before dispatch and can reject it at that point.
03
Delivery
Same-day delivery applies to orders placed before 3pm (11am for pre-lunch runs) inside our published rings. Delivery windows are estimates, not guarantees, though we hit them 99.4% of the time. If nobody is home, the courier calls; with your permission we photograph a safe drop, otherwise the order returns to the studio and a second run is booked at no charge.
Risk passes to you (or the recipient) when the order is delivered and photographed at the address.
04
Subscriptions
Weekly stem and office subscriptions bill in advance per cycle. You can pause, skip or cancel any time before the weekly cutoff (Tuesday 6pm for that week's drop). Cancellation takes effect from the next cycle; already-paid weeks are delivered or refunded, your choice. Office subscriptions run on monthly invoices with 14-day payment terms.
05
Vouchers
Gift certificates are redeemable on anything we sell, delivery included, and carry no expiry date. They are not refundable for cash except where required by law, and are transferable because flowers should be.
06
Liability
Our liability for any order is capped at the order value, except where the Australian Consumer Law gives you rights that cannot be limited. We are not liable for delays caused by weather, road closures or events outside reasonable control, but we will always tell you and rebook rather than go quiet.
Questions on these terms: freshbloomhouse@gmail.com or +61 2 9417 3486.